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Key Features & Benefits of Salestrail for Salesforce®

Mobile Call Tracking Made Simple

  • Automatically log calls from Android & iOS

  • Works without VoIP or external dialers

  • Supports dual SIM tracking for business & personal numbers

 In-App CRM Search & Caller ID

  • Search Salesforce Leads & Contacts inside the Salestrail app

  • View CRM contact names in your call logs & analytics dashboard

  • Identify callers instantly before picking up

Save Time & Improve Productivity

  • Reduce admin work – no more manual Salesforce updates

  • Capture every sales call – even those made outside the app

  • Set Business Hours – choose when to track and log calls

Data-Driven Sales Insights

  • Enhance Salesforce Reports with detailed call analytics

  • Optimize follow-ups by identifying the best call times

  • Share insights with Marketing, Product, or C-Suite teams

Auto-Log Mobile Calls to Salesforce

Salestrail ensures that every call counts by automatically logging:

  • SIM/GSM Calls – Track calls made via your mobile carrier

  • WhatsApp & WhatsApp Business Calls – Log conversations instantly

  • Inbound & Outbound Calls – Know when customers engage the most

  • Call Durations & Outcomes – Measure efficiency and talk time

Streamline your sales process with automated call monitoring that saves time, improves accuracy, and enhances visibility for your entire team:

  • Save Time: No need for sales reps to manually input calls into Salesforce.

  • Boost Data Accuracy: Get 100% call tracking without human errors.

  • Enhance Visibility: Managers can track call volume, response times, and more.

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Call Recording for Salesforce- Android Only

Capture and review sales conversations directly within Salesforce.

  • Record SIM & WhatsApp Calls – Automatically or manually choose which calls to record

  • Access Recordings in Salesforce – Play back important customer interactions

  • Improve Training & Compliance – Monitor conversations for quality and insights

  • No Extra Apps Needed – Works with your native dialer and WhatsApp

  • Crystal-Clear Audio – Reliable recordings without VoIP distortion

 

Customize Salestrail to Fit Your Salesforce Workflow

Salestrail seamlessly adapts to your Salesforce setup, ensuring that only the data you need is captured, organized, and pushed into the right fields—exactly how you want it.

  • Fully customizable call logging

  • Choose which calls get logged—only matched contacts or all calls

  • Select where the data goes—Leads, Contacts, Opportunities, Cases, or custom fields

  • Handle duplicate phone numbers with smart matching & data cleanup

  • Auto-create new records for unknown numbers—generate Leads, Contacts, or any custom Salesforce entity


Custom Salesforce Setup? No Problem!


If you've customized your Salesforce fields, workflows, or processes, Salestrail can adapt to match your system. Whether your sales data is messy, duplicated, or scattered, we ensure accurate logging and organization.

Your Salesforce, your rules—Salestrail works the way you need it to. 

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Get Real-Time Call Analytics

Salestrail’s cloud-based dashboard gives you actionable insights into:

  • Total calls made & received

     

  • Answered vs. unanswered calls

     

  • Call duration & frequency

     

  • Best call times for engagement

Use Salesforce reports to analyze sales calls, track team performance, and optimize sales strategies.

How Salestrail’s Salesforce Integration Works

  • Enable Integration – Connect Salestrail to your Salesforce account

     

  •  Auto-Sync Call Data – Calls are automatically logged under the right Lead, Contact, Account, or Opportunity

     

  • Instant Notifications – After each call, get a Salesforce prompt to add notes

     

  • Call Recording Links – Access recordings directly from Salesforce records

Pro Tip: Use Caller ID for Salesforce to identify clients instantly before answering!

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Is your team using Android or iOS?
Read more about the platform specific differences

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Android 

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IOS

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Gain actionable insights, elevate customer conversations, and drive more conversions
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Keep your existing number

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Call from the native dialer – On Android

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Call recording for added value

How can I get started with call recording?

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“Honestly, I don't understand why everyone isn't using Salestrail. Why waste time logging calls manually when you can automate the entire process? With Salestrail, our call data flows seamlessly into HubSpot, unlocking powerful insights, and I just love that we can make calls with our regular mobile number—it's a game changer for our sales team!”
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Markus Tandefelt

“In addition to an innovative mobile application, we are very satisfied with the level of customer service and their genuine interest in responding to our requests. The best Salesforce experience so far!”
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Lauri Hyry
Salesforce user since 2010

 Previously, we did not know the exact talk time a sales manager spent on the phone with our customers. Our customer base grew by 10x during the pandemic and the telesales team grew along similar lines. It was obvious that we just couldn’t continue logging calls manually anymore”.
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Nilesh Raj
Business Manager at Airblack
"Without Salestrail, we would not be able to see and manage sales activities that are crucial for revenue growth."
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Arshdeep Sharma

Sales Director, WhiteHat Jr

"Salestrail is the kind of solution that hits you like a breath of fresh air after researching dozens of solutions, each clunkier or more expensive than the last. Making something easy to operate, integrate, and understand is incredibly challenging, and Salestrail has mastered this perfectly. It's a rare combination of simplicity and power that stands out in today's overcrowded market."

Alex Ursu

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Salestrail

Liid Oy, Arkadiankatu 28a, 
00100 Helsinki, Finland
Call us: +358 40 768 3813

sales@liid.com 
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